How to Void a Booking in eZee FrontDesk

Understanding Booking Void in eZee FrontDesk

If a booking was entered into the software by mistake, it can be removed using the Void Operation.

Steps to Void a Booking

• Click on the Navigation Button.
• Select Front Office > Booking List.
• Click on the Arrival Date field and select the date of the booking.
• Click Search to display all bookings for the selected date.
• If a room is allocated to the booking, it cannot be voided until the rooming is removed.
• To remove rooming:
  • Edit the booking.
  • Click on Group Options.
  • Select Undo Rooming.
• Once rooming is undone:
  • Select the booking.
  • Click Void.
  • Choose a reason from the list.
  • If the reason is not listed, click the + button and enter the reason manually.
• Click Continue, and the booking will be voided successfully.

Viewing Voided Bookings

• Navigate to Report View.
• Search for Void Report Booking under the Audit and Void Section.