How to Take a Reservation in eZee FrontDesk

Introduction

There are multiple ways to make a reservation in eZee FrontDesk, but the easiest and most convenient method is through the Front Office option. Below are the steps to complete a reservation in eZee FrontDesk.

Steps to Take a Reservation

Step 1: Access the Reservation Wizard

• Click on the Navigation Button.
• Select Reservation, and the Reservation Wizard will pop up.

Step 2: Enter Stay Details

• Select the Arrival and Departure Date.
• Choose the Rate Type.
• Enter the number of Adults, Children, and Infants (if any).
• Configure Release Information:
  • This is useful for tentative reservations, allowing the hotel to release the room if the guest fails to meet payment commitments.
  • Example: If a guest agrees to pay a deposit but does not, the reservation can be released to prevent revenue loss.
• Configure Tax Exemptions if applicable.
• Enter the Room Rate to be charged per night.

Step 3: Select a Room

• Choose the desired Room Type.
• Click Next.

Step 4: Select the Business Source

• If the reservation is from a travel agent or online booking platform (e.g., Booking.com, Agoda, Expedia), select the business source.
• This helps in tracking revenue reports.

Step 5: Enter Guest Details

• Fill in the Guest’s Personal Information:
  • Name, Address, Nationality.
  • Contact Details (Email, Phone Number).
• If the guest has stayed before, retrieve details from the Guest Profile.
• To capture the guest’s image, use the Capture Image option (if a webcam is connected).
• To scan the guest’s ID or passport, use the Scan Image option.
• If an ID/Passport scanner is integrated, details will auto-fill in the system.

Step 6: Payment & Billing

• Choose a Payment Mode:
  • Cash, Credit Card, or Bill to Company.
• If billing to a company, select the Company Name for proper invoicing.
• Add Guest Remarks (e.g., dietary restrictions, allergies).

Step 7: Finalizing the Reservation

• Review and update stay details if needed.
• If the room has shared occupants, enter details under Room Sharing.
• Under Other Information, enter arrival and departure details if required.
• If an advance payment is received:
  • Go to the Payment Details tab.
  • Click New, select the Settlement Mode, and Process Payment.
• Click Reserve to complete the process.
• A Reservation Number will be generated, which can be provided to the guest as a reference.

Searching and Managing Reservations

Searching by Guest Name or Reservation Number

• Use the Universal Search Button to find a reservation by guest name or reservation number.

Viewing Reservations for a Specific Date

• Click on the Navigation Button.
• Select Front Office > Reservation List.
• To search for reservations on a specific date:
  • Click the Down Arrow on the top right corner.
  • Select the Arrival Date and click Search.

Editing a Reservation

• Go to Stay View and select the Arrival Date.
• Locate the reservation and double-click to open it.
• Modify the necessary details and click Update.

Follow the steps on how to make a Reservation using the video below