Undoing a Check-In in eZee FrontDesk

• Scenario: A guest was checked in accidentally in the system but has not arrived at the hotel.
• Steps to Undo a Check-In:
  1. Open the room where the guest was accidentally checked in.
  2. Click on More and select Undo Check-In.

• The status of the transaction will revert to Reservation successfully.

• Conditions for Undoing a Check-In:
  • Undo Check-In is possible only if the guest was checked in via a reservation or booking.
  • If the check-in was processed as a walk-in, it cannot be undone; instead, the transaction must be voided.
• Steps to Void a Transaction (for walk-in check-ins):
  • Go to Back Office.
  • Select Undo Transaction.

• Choose the accidentally processed transaction.
• Click on Void Transaction and provide a reason.

• Voided transactions can be viewed in the Audit Reports under Void Report Guests Check-In.

Watch the video to learn the steps to Undo Check In