How to Cancel a Reservation & Booking in eZee FrontDesk

Introduction

This guide explains how to cancel a reservation or booking in eZee FrontDesk. If a guest cancels or does not show up, the system allows quick cancellation, updating the inventory automatically across channels and the hotel website.

Methods to Cancel a Reservation

Method 1: Cancel from Stay View

• Switch to Stay View.
• Select the reservation that needs to be canceled.
• Right-click on the room and select Cancel Reservation.

• If there are no cancellation charges, click Next.

• If an advance payment was received, process the refund.

• If cancellation charges apply:
  • Click on Add Charge.
  • Enter the cancellation amount.
  • Click Save.

• Click Next and add the payment to set off the cancellation charges.
• If no advance payment was received, click Next and enter a cancellation remark.

• Click Finish to successfully cancel the reservation.

Method 2: Cancel from the Front Office Option

• Click on the Navigation button.
• Select Front Office, then Reservation List.
• To search for a reservation on a specific date:
  • Click the down arrow in the top-right corner.
  • Select the arrival date.
  • Click Search.
• Select the reservation to be canceled.
• Click on Cancel and follow the same steps as in Method 1.

Mark a Reservation as No-Show

• Follow the same steps as in Method 1, but select No-Show instead of Cancel.

Viewing Cancellation Reports

• Switch to Report View.
• Search for Reservation List under the Reservation Section.
• Select Show Type as Cancelled or No-Show.

Watch the steps as shown in the video below