How to Perform Night Audit in eZee Front Desk

• Introduction to Night Audit
  • Night audit is mandatory for hotels to control daily transactions.
  • It checks reservation discrepancies, posts charges, generates folios, updates housekeeping, and closes cash counters.
  • The active working date rolls over to the next day while locking the current day's accounts.
  • Night audit concludes with reports summarizing daily transactions and collections.
• Starting the Night Audit
  • To access “Night Audit” click on the on the right top corner of the application.
  • Click on "Night Audit" to begin the process.

• The first step explains what a night audit is and its importance.

• Handling Pending Bookings
  • Identifies bookings that were expected to arrive but have not checked in.
  • Possible scenarios:
    • Guest canceled but not updated in the system.
    • Guest did not show up.
  • Actions:
    • Cancel the booking or mark it as "No Show" to proceed.
    • Select booking and apply "Express Cancel" or "Express No-Show" options.

• Handling Reservations with Assigned Rooms
  • Similar to the previous step but focuses on reservations where rooms are allocated.
  • Take the same actions (Cancel, No-Show, or Void if mistaken entry).

• Review Room Tariffs
  • Displays room rates:
    • RAC rate (predefined) vs. offered rate.
    • Positive variation means a higher rate than RAC; negative means a lower rate.
  • Night auditor can modify incorrect rates.
  • Option to print tariff details.

Print Out

• Verify Extra Charges
  • Auditor cross-checks extra charges against physical vouchers.
  • If charges are missing, they can be posted later.
  • Modify incorrect extra charges if needed.
  • Option to print extra charge details.

• Review Payments Received & Made
  • Displays details of payments received and made.
  • Negative values indicate payments made by the hotel.
  • Payments from restaurant transactions can be checked separately.

• Managing Check-Outs
  • Lists guests who are supposed to check out but haven't.
  • Actions:
    • If physically checked out, select "Check Out."
    • If balance is due, close night audit and complete the check-out process.
    • If stay is extended, select "Tariff Post" to update departure date.

• Handling Due-Out Guests
  • Guests who were supposed to check out but haven’t, and tariff isn't posted.
  • If guest is still in-house, select "Tariff Post" to extend the stay.
  • If the new departure date isn't the next day, update manually.

• Processing Inclusions
  • Charges (e.g., pick-up/drop-off fees) set to post automatically.
  • System allows posting inclusions during night audit.

• Posting Extra Charges
  • If extra charges were missed earlier, they can be posted at this stage.
  • Select room, extra charge, and apply.

• Posting Meal Plan Charges
  • Displays rooms with meal plans requiring charges to be posted.
  • If applicable, select "Post Meal Plan Charges."

• Freezing Data & Completing Night Audit
  • Freezes data up to the current day to prevent unauthorized edits.
  • Moves the software's working date to the next day.
  • Night audit completion logs out the user.
  • User must log in again to access the system.

• Generating Night Audit Reports
  • Night audit report summarizes:
  • Check-ins and check-outs.
  • Restaurant sales.
  • Payment summaries from front desk and restaurant.
  • Reports can be accessed post-audit.

Watch the video below on how to carry out a Night Audit